Consumer Protection Policy

Policy Number: 
5.1.203
Revised: 
8/2019

Procedures to follow in response to U.S. Department of Education 10.29.10 Final Rules

In accordance with the Department of Education’s final regulations published on October 29, 2010, the following is the complaint process related to receiving and resolving complaints for TICUA member institutions that are legally authorized to provide post-secondary education in Tennessee and are exempt from regulation by the Tennessee Higher Education Commission.

Complaints

  • All complaints should first be routed through the appropriate complaint/appeals process as outlined by each university.
  • Depending on the nature of complaint, the matter should be brought to the attention of the office directly responsible for that area of the college or university.
  • Complaints and appeals should be well-documented and move through the appropriate campus supervisory structure prior to appealing to any off-campus authority.

Off Campus Authorities

Distant Education and State Authorization

As an institution that participates in federal financial aid programs under Title IV of the Higher Education Act of 1965, MTSA is required to comply with regulations regarding distance education. MTSA’s distance education is authorized on a state level primarily through the Tennessee Higher Education Commission. MTSA participates in the National Council for State Authorization Reciprocity Agreements (NC-SARA), which is an agreement among states that establishes national standards for the interstate offering of postsecondary distance-education courses and programs. This authorization is required by both state and federal law. See below information regarding MTSA’s membership and participation in NC-SARA:

https://mtsa.edu/about/compliance/ https://nc-sara.org/directory

Distant Education Complaint Process

The NC-SARA distance education complaint process is described here. Students with a grievance regarding their distance education should seek a resolution of all matters through MTSA’s complaint structure first. A complaint must be submitted in writing using the Complaint-Grievance form. Complaints should be addressed to:

Office of Vice President of Academics
Middle Tennessee School of Anesthesia
315 Hospital Drive
Madison, TN 37115

Download» Complaint-Grievance Form https://mtsa.edu/wp-content/uploads/2019/03/Student-Complaint-Grievance-Form_2019.pdf from the website.

 

Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission (https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html).

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards (http://www.nc-sara.org/content/sara-manual) have been violated by the institution operating under the terms of SARA.

For a list of SARA member States, please visit the NC-SARA website (http://nc-sara.org/sara-states-institutions). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.